Privacy policy

Privacy Policy

Last updated: June 23, 2025

Nutri Ninja is a brand owned and operated by Dips & Spreads (Pvt) Ltd, a company registered in Sri Lanka. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website nutrininja.lk, make a purchase, or otherwise engage with our products and services (collectively, the “Services”).

By using our Services, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Personal Information We Collect

We collect only the information necessary to provide our Services and support your shopping experience. This may include:

  • Contact Information: name, phone number, email address, billing and shipping addresses

  • Order Details: items purchased, returns, and delivery information

  • Payment Confirmation: transaction ID and status (we do not collect or store your card or account details)

  • Account Information (if created): login credentials and saved preferences

  • Communication History: any inquiries or support messages sent to us

  • Device & Usage Data: IP address, browser, and general site interaction data

2. How We Use Your Personal Information

We use your personal information solely to:

  • Process and fulfil your orders

  • Communicate with you regarding purchases, deliveries, or support

  • Improve your browsing and shopping experience

  • Send marketing updates only if you have opted in to receive them

  • Comply with legal or regulatory requirements

We do not sell or share your personal information with any third parties for advertising or marketing purposes.

3. Payment Processing

We do not collect or store your payment card or bank details. All online payments made on nutrininja.lk are processed by secure, third-party payment providers:

  • PayHere

  • KokoPay

When you make a payment, you are redirected to these platforms, and your payment information is handled by them. We only receive confirmation details needed to verify and fulfil your order.

Please refer to their privacy policies for more information:

4. Sharing Your Information

We do not share your personal information with any third parties for marketing, profiling, or advertising.

We may share necessary data only with:

  • Shopify, which powers our online store

  • Payment gateways (listed above), to process your payments securely

  • Shipping and delivery providers, to complete your order

  • Regulatory bodies, if required to comply with the law

5. Relationship with Shopify

Our website is hosted by Shopify, which supports secure order processing and store functionality. Shopify may collect usage information across its network to improve its platform.

For more on how Shopify processes your information, visit the Shopify Consumer Privacy Policy. You may also exercise any data rights through the Shopify Privacy Portal.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Process and support your orders

  • Fulfil any legal or tax obligations

  • Resolve disputes or enforce our policies

You can request account deletion at any time.

7. Security

We take reasonable precautions to protect your personal information. However, no system is completely secure. Please avoid using unprotected channels to send sensitive data.

8. Your Rights & Communication Preferences

You have the right to:

  • Request access to or correction of your personal data

  • Request deletion of your personal data

  • Withdraw consent for marketing communications at any time

  • Request a copy of your information (data portability)

We will only send marketing communications via email or SMS if you have explicitly opted in. You can unsubscribe at any time via the link in our emails or by contacting us.

9. Children's Privacy

Our website and Services are not intended for children. We do not knowingly collect or process data from anyone under the age of majority.

10. Third-Party Links

Our website may contain links to other websites. These sites operate independently, and we are not responsible for their privacy practices. Please review their policies before sharing personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. All updates will be posted here with the updated date.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, you may contact us at via Email: contact@nutrininja.lk